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In today's challenging mortgage environment, success depends upon being as efficient as possible. Cost and time savings are dependent upon having systems in place that will streamline important functions. In this new podcast series, a distinguished panel of experts examines three areas in which mortgage originators and servicers are saving time and money by adopting best practices approaches: loan modifications, electronic disclosures and improving the borrower experience.
Sponsored by Wolters Kluwer, this series provides critical information executives will need as they work to build needed efficiency into their mortgage loan origination and servicing operations.
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"Nobody wins when a house goes to foreclosure sale - the investor, borrower or the servicer. There's an increased focus and people are thinking of creative ways to keep people in their homes." - Steve Paton
"It's about building a scalable and repeatable process that can be tailored to the unique circumstances of each borrower, therein lies really the challenge for the servicer with the volumes they're dealing with..."
- Jason Marx
Loan modification is a critical loss mitigation tool servicers use to help distressed borrowers. With approximately 1.8 million subprime ARMs expected to reset to higher interest rates in 2008, servicers are expected to make extensive use of loan modifications in the days ahead. This program is designed to share critical information that will help mortgage loan servicers develop effective loan modification programs using best practice approaches.
Speakers:
Jason Marx, Vice President of Mortgage, Wolters Kluwer
An innovative leader in the mortgage banking industry, Jason has spent nearly 20 years building, leading and growing mortgage lending organizations. Jason has a diverse background in the wholesale, retail, correspondent and large bulk acquisition channels. His experience includes leading large national sales teams, developing centralized mortgage operations and acquisition teams and leveraging technology to reduce operational costs, drive efficiencies and improvements in transaction velocity and increase overall customer satisfaction.
Steve Paton has over 34 years of experience in the financial services industry, which includes Default Servicing and Financial Management and Analysis. Prior to joining Marix, Steve was Vice President of Loan Servicing, West Coast Operations, at MLN. Previous to MLN he was SVP at Chase Home Finance where his responsibilities included Default Servicing of the Prime, Sub Prime and Home Equity portfolios. Steve has also worked at ContiMortgage, Fleet Mortgage, First Nationwide Mortgage and Associates Credit Services. He graduated from California State University, Sacramento with a B.S. in Business Administration.
Moderator:
A communications specialist with more than 25 years of experience as a writer and editor, Rick Grant has a knack for uncovering and presenting interesting stories. He founded his company in 2007 to provide businesses with customized strategic communications solutions. Prior to launching RGA, he founded Texell Interactive Media, a podcast production company. Rick is a former SourceMedia editor who wrote for National Mortgage News, Mortgage Technology magazine and HomeEquityWire. He lives with his wife and three children in Jim Thorpe, Pa.
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"[With E- Disclosure] we have a faster approval time, the turn time from application to close has improved,and we create a time saver for our loan originators. We are also cutting costs and are now a step closer to being paperless." - Teresa Yow
"There has been a tremendous drive in the industry for many years toward the Holy Grail, the E- Mortgage. E-Disclosure is one really great way to get started." - Art Tyska
With rising consumer expectations, new regulations, and the need for improving efficiencies, more and more mortgage lenders are turning to e-Disclosure to meet these challenges. Join the discussion on solutions for connecting today's lenders and borrowers, including:
- How current market conditions & compliance impact loan disclosure
- Committing the consumer at the first few critical hours
- Automating your workflow process through e-Disclosure
- Best practices approaches to a flexible end-to-end solution
Leading strategists talk about how going paperless is now more vital than ever.
Speakers:
Art Tyszka, Director of Document Services, Wolters Kluwer Financial Services
A veteran of the mortgage lending industry, with 15 years of experience, Art Tyszka has helped some of the nation's premier mortgage lenders implement document management and secure document delivery systems, the latter of which places a strong emphasis on the encryption and security of consumer data in transit and at rest within and outside of a lending organization.
Teresa Yow, Vice President, Synovus Mortgage Corp.
Teresa Yow has over 20 years experience in the technology field primarily involving system implementations, project management and workflow design. Ms. Yow managed the successful customization & implementation of an LOS which redefined the company's business process. Under her leadership, Synovus Mortgage was an A-List Finalist in the QualComm competition recognizing companies for their advancement in the area of technology. The company was recognized for its remote strategy of utilizing wireless cards honoring mobility at work. Prior to joining Synovus, Ms. Yow served as the Sr. Technology Project Manager for Birmingham Steel Corp. implementing multiple manufacturing systems. She also served as President of the Birmingham Records Management Association.
Lisa Schreiber is a principal at LSK Consultants. She is the former Executive Vice President of American Brokers Conduit, where she led the vision and implementation of the platform that drove ABC to become the fastest growing and most respected wholesale mortgage lender in the industry. Lisa's success in sales management includes Bank of America, where she grew the Southeast to a top tier region in volume, profitability and quality of performance. As a top Account Executive at MGIC, Arbor National Mortgage and Dominion Bancshares Mortgage, Lisa focused on building profitable relationships that still exist today.
Moderator:
A communications specialist with more than 25 years of experience as a writer and editor, Rick Grant has a knack for uncovering and presenting interesting stories. He founded his company in 2007 to provide businesses with customized strategic communications solutions. Prior to launching RGA, he founded Texell Interactive Media, a podcast production company. Rick is a former SourceMedia editor who wrote for National Mortgage News, Mortgage Technology magazine and HomeEquityWire. He lives with his wife and three children in Jim Thorpe, Pa.
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"Borrower confidence is earned and privacy is paramount in that process. It's all about execution reliability, ongoing communications and trust."
- Jordan Brown
"Lenders need to implement solutions that provide individual attention to customer detail but also the scalability and flexibility of their platforms... If they are successful it allows the borrower to leave the closing table feeling satisfied about the process and eager to refer new business."
- Jason Marx
With more competition for fewer borrowers, lenders are finding it more important than ever to satisfy their customers and earn repeat and referral business. Traditionally, this has been very difficult for lenders to do as changes at the closing table quickly lead to a frayed relationship and loss of future business. In this program we talk about ways to mitigate this risk and keep customers satisfied. We'll discuss:
- Why customer education is so important from the first contact onward.
- How lenders can make it easier for borrowers to transact business with them.
- How to find and promote competitive loan programs to meet borrower needs.
- How to build borrower confidence and simplify the closing process.
Gain a competitive edge by learning how to improve the borrower experience.
Speakers:
Jason Marx, Vice President of Mortgage, Wolters Kluwer
An innovative leader in the mortgage banking industry, Jason has spent nearly 20 years building, leading and growing mortgage lending organizations. Jason has a diverse background in the wholesale, retail, correspondent and large bulk acquisition channels. His experience includes leading large national sales teams, developing centralized mortgage operations and acquisition teams and leveraging technology to reduce operational costs, drive efficiencies and improvements in transaction velocity and increase overall customer satisfaction.
Mr. Brown is a founding principal and Chief Executive Officer of MarketWise Advisors, LLC which is a consulting advisory and boutique investment bank that specializes in the financial services vertical. Mr. Brown leads the strategic consulting practice for the mortgage industry with over as twenty years of mortgage banking and technology application development experience. Mr. Brown has focused his career on building, marketing and deploying mortgage solutions to solve interest rate, loan fallout and mortgage asset valuation issues including the development of loan origination, secondary marketing and servicing loan management applications. He has held senior management positions with GHR Systems, Tuttle Decision Systems and Fidelity National Information Systems (formerly ALLTEL). He is a frequent industry speaker and author.
Moderator:
A communications specialist with more than 25 years of experience as a writer and editor, Rick Grant has a knack for uncovering and presenting interesting stories. He founded his company in 2007 to provide businesses with customized strategic communications solutions. Prior to launching RGA, he founded Texell Interactive Media, a podcast production company. Rick is a former SourceMedia editor who wrote for National Mortgage News, Mortgage Technology magazine and HomeEquityWire. He lives with his wife and three children in Jim Thorpe, Pa.
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Wolters Kluwer Financial Services is a leading provider of compliance, content, technology, and services for banking, securities, and insurance. We bring together some of the industry's most trusted and reliable solutions to help financial organizations address compliance requirements, reduce risk, and operate more efficiently. Our leading brands include Desert Document Services, PCi, and VMP® Mortgage Solutions.
For specific information on how Wolters Kluwer Financial Services can help you improve the borrower experience and be more competitive, please visit www.WoltersKluwerFS.com/podcast.
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Download the FREE whitepaper e-Disclosure: Answering Challenges Faced by Today's Mortgage Lenders - A benefits and best practices guide to e-Disclosure.
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